Fargo, your virtual assistant | Wells Fargo (2024)

Fargo1, your virtual assistant in the mobile app, can respond in English or Spanish.2

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Fargo1, your virtual assistant in the mobile app, can respond in English or Spanish.2

Try Fargo now

Don’t have the app? Download it here.

Fargo offers a simplified and enhanced mobile banking experience.

Fargo helps make mobile banking even easier with shortcuts for:

  • Sending money with Zelle®®3
  • Searching transactions
  • Finding your account or routing number

Transcript: Find your shortcut
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates finding a routing number.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A dialogue box with a microphone icon at the bottom of the screen reads: type or say something.

A yellow dot taps the microphone icon. Text appears as purple circles pulse around the microphone icon: What’s my routing number?

A new screen appears with checking account information including account and routing numbers.

On screen text: Here’s what I found.

Fargo is able to provide valuable insights such as:

  • Your FICO® Score and score history®4
  • Your spending summary across your accounts

Transcript: Personal insights
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates reviewing a spending summary.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A dialogue box with a microphone icon at the bottom of the screen reads: type or say something.

A yellow dot taps the microphone icon. Text appears as purple circles pulse around the microphone icon: What did I spend last month?

A summary screen appears with three tabs: Summary, Category, and Merchant.

On screen text: Here’s your spending for your personal checking and credit card.

The summary tab is highlighted. A graph shows a month by month spending comparison.

A yellow dot taps the Category tab.

A pie chart appears showing spending in different categories as the screen scrolls down to reveal a list of spending in top categories including shopping, food and drink, pets, home, health and other.

A yellow dot taps the Merchant tab.

A pie chart appears showing spending at different merchants as the screen scrolls down to reveal a list of spending with top merchants.

Here’s how to use Fargo:

Start by signing into the latest version of the WellsFargo Mobile® app

Then tap the Fargo icon in the top left corner and speak or type your question into the prompt.

Not sure what to ask? Fargo offers suggestions to get you started, and you can even ask Fargo what it can do.

Transcript: How to Fargo
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates how to review what Fargo can do.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A yellow dot taps the button reading: Show me what Fargo can do.

A new screen appears.

On screen text: Here’s how I can help make banking easier.

Several drop down boxes are listed, they include:

Get help with transactions, Make a payment or transfer, Manage accounts, Manage cards, and Update profile and settings.

A yellow dot taps the drop down box that reads: Get help with transactions. The box expands revealing a list that reads:

Find charges over $50, Show activity from Amazon, Show deposits this week, Show pending transactions, Search for recent withdrawals, Dispute a transaction, Report fraud.

Fargo offers a simplified and enhanced mobile banking experience.

- Find your shortcut

Fargo helps make mobile banking even easier with shortcuts for:

  • Sending money with Zelle®®3
  • Searching transactions
  • Finding your account or routing number

Transcript: Find your shortcut
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates finding a routing number.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A dialogue box with a microphone icon at the bottom of the screen reads: type or say something.

A yellow dot taps the microphone icon. Text appears as purple circles pulse around the microphone icon: What’s my routing number?

A new screen appears with checking account information including account and routing numbers.

On screen text: Here’s what I found.

+ Personal insights

Fargo is able to provide valuable insights such as:

  • Your FICO® Score and score history®4
  • Your spending summary across your accounts

Transcript: Personal insights
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates reviewing a spending summary.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A dialogue box with a microphone icon at the bottom of the screen reads: type or say something.

A yellow dot taps the microphone icon. Text appears as purple circles pulse around the microphone icon: What did I spend last month?

A summary screen appears with three tabs: Summary, Category, and Merchant.

On screen text: Here’s your spending for your personal checking and credit card.

The summary tab is highlighted. A graph shows a month by month spending comparison.

A yellow dot taps the Category tab.

A pie chart appears showing spending in different categories as the screen scrolls down to reveal a list of spending in top categories including shopping, food and drink, pets, home, health and other.

A yellow dot taps the Merchant tab.

A pie chart appears showing spending at different merchants as the screen scrolls down to reveal a list of spending with top merchants.

+ How to Fargo

Here’s how to use Fargo:

Start by signing into the latest version of the WellsFargo Mobile® app

Then tap the Fargo icon in the top left corner and speak or type your question into the prompt.

Not sure what to ask? Fargo offers suggestions to get you started, and you can even ask Fargo what it can do.

Transcript: How to Fargo
Screen images simulated and sequences shortened.

[Video Overview: Demonstration of Fargo, WellsFargo’s virtual assistant in their mobile app. This video shows an interaction with Fargo on a mobile phone screen that demonstrates how to review what Fargo can do.]

The Fargo welcome screen appears on an outline of a mobile phone.

On screen text: Hi, Penelope. Let me know what you’d like to do today.

Four buttons read: Send money, What’s my balance, Transaction history, Show me what Fargo can do.

A yellow dot taps the button reading: Show me what Fargo can do.

A new screen appears.

On screen text: Here’s how I can help make banking easier.

Several drop down boxes are listed, they include:

Get help with transactions, Make a payment or transfer, Manage accounts, Manage cards, and Update profile and settings.

A yellow dot taps the drop down box that reads: Get help with transactions. The box expands revealing a list that reads:

Find charges over $50, Show activity from Amazon, Show deposits this week, Show pending transactions, Search for recent withdrawals, Dispute a transaction, Report fraud.

Fargo, your virtual assistant | Wells Fargo (1)

Ask Fargo, your virtual assistant | Wells Fargo (2):

“Show me my Amazon purchases”

“How much did I spend on pets?”

“What did I spend on groceries?”

“Do I have any pending transactions?”

“What bills are due?”

“I need to turn my card off”5

Screen image simulated.

Fargo, your virtual assistant | Wells Fargo (3)

Frequently asked questions

-What can I do with Fargo?

You can speak or type to ask Fargo to help with things like:

  • Providing insights into spending
  • Moving money, including transferring between accounts6 and sending money with Zelle®
  • Updating account and card settings

+Can I talk to Fargo?

Yes, you can speak or type your questions to Fargo, and Fargo provides typed responses.

+In what language is Fargo available?

Fargo is available in English and Spanish.

+What happens if Fargo can’t answer my question?

If Fargo can’t answer your question, Fargo will direct you to Customer Service to speak with someone who can help.

+Who is able to use Fargo?

Fargo is only available to WellsFargo consumer customers.

+How can I get Fargo?

Fargo is available exclusively in the WellsFargo Mobile® app for smartphones. If you don’t have the app, visit your favorite app store today to download it.

  1. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply. Fargo is only available on the smartphone versions of the Wells Fargo Mobile® app.
  2. WellsFargo Online® and the WellsFargo Mobile® app may not be available in Spanish to all customers and some products, services, and communications may only be offered in English.
  3. Enrollment with Zelle® through WellsFargo Online® or WellsFargo Business Online® is required. Terms and conditions apply. U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither WellsFargo nor Zelle® offers a protection program for authorized payments made with Zelle®. The Request feature within Zelle® is only available through WellsFargo using a smartphone. Payment requests to persons not already enrolled with Zelle® must be sent to an email address. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution's online or mobile banking experience. For more information, view the Zelle® Transfer Service Addendum to the WellsFargo Online Access Agreement. Your mobile carrier's message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to WellsFargo account(s) with which you use Zelle®.
  4. You must be the primary account holder of an eligible WellsFargo consumer account with a FICO® Score available, and enrolled in WellsFargo Online®. Eligible WellsFargo consumer accounts include deposit, loan, and credit accounts, but other consumer accounts may also be eligible. Contact WellsFargo for details. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.

    Please note that the score provided under this service is for educational purposes and may not be the score used by WellsFargo to make credit decisions. WellsFargo looks at many factors to determine your credit options; therefore, a specific FICO® Score or WellsFargo credit rating does not guarantee a specific loan rate, approval of a loan, or an upgrade on a credit card.

  5. Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Any digital card numbers linked to the card will also be turned off. For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. For credit cards, turning off your card will turn off all cards associated with your credit card account. Availability may be affected by your mobile carrier's coverage area. Your mobile carrier's message and data rates may apply.
  6. Terms and conditions apply. Setup is required for transfers to other U.S. financial institutions, and verification may take 1–3 business days. Customers should refer to their other U.S. financial institutions for information about any potential transfer fees charged by those institutions. Mobile carrier's message and data rates may apply. See WellsFargo's Online Access Agreement for more information.


Amazon and all related badges and logos are trademarks of Amazon.com, Inc. or its affiliates.


FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.


Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

WellsFargo Bank, N.A. Member FDIC.

Fargo, your virtual assistant | Wells Fargo (2024)

FAQs

What is Wells Fargo's virtual assistant? ›

Fargo helps make mobile banking even easier with shortcuts for: Sending money with Zelle® Searching transactions. Finding your account or routing number.

How do I actually talk to someone at Wells Fargo? ›

Banking Services - General, Affluent, Military
  1. General Banking. 1-800-869-3557. 24 hours a day, 7 days a week.
  2. Wells Fargo Premier Client Service. 1-800-742-4932. 24 hours a day, 7 days a week.
  3. ExpressSend® Service. 1-800-556-0605. 24 hours a day, 7 days a week.

What is Fargo AI? ›

Fargo is our AI-powered digital assistant that we developed with Google, and Fargo is now in English and Spanish. Fargo now has the ability to take you exactly to the same point in the mobile app if you have a question.

What is the text chat for Wells Fargo? ›

What number should I send texts to? Expand. Text commands to us at 93557 (WELLS). Please add this number to your mobile contact list for easy access.

Does virtual assistant take calls? ›

If you're using a virtual assistant for email, it makes sense that they respond to phone calls as well. Not only is consistency achieved, but when you have your virtual assistant answer phone calls, you add flexibility to your operations.

What does your virtual assistant do? ›

A virtual assistant is a self-employed worker who specializes in offering administrative services to clients from a remote location, usually a home office. Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

How long does it take for Wells Fargo to call you for an interview? ›

Wells Fargo 1

It depends on the urgency of requirements. Usually once you had a discussion with HR you can expect the interview scheduled in next 7-10 days.

Does Wells Fargo have voice verification? ›

Whether you want to use our automated phone service or speak with a banker, Voice Verification is a convenient way to access your accounts over the phone. To activate Voice Verification, call 1-800-869-3557. Select option 0 and ask a banker how to get started.

Are 70% of Wells Fargo's client interactions digital? ›

NEW YORK — Nearly 70% of Wells Fargo's interactions with its customers are digital as it continues to invest and improve its digital banking channels, Jazz Samra, head of partnerships at the $1.9 trillion bank, said at Finovate Fall 2023.

How to use AI for money? ›

Below, let's focus on both usages of AI for making money—generating previously unheard of business ideas, and complementing existing side hustles.
  1. Create An AI Chatbot. ...
  2. Use AI For Course Creation. ...
  3. Develop Your Own AI Product. ...
  4. AI Consulting. ...
  5. Use AI On Canva.
Apr 15, 2024

Does Wells Fargo use AI? ›

Wells Fargo's CIO Chintan Mehta divulged details around the bank's deployments of generative AI applications, including that the company's virtual assistant app, Fargo, has handled 20 million interactions since it was launched in March.

How do I talk to Fargo? ›

You can also place new and manage existing stop payments by calling us at 1-800-TO-WELLS (1-800-869-3557) or speaking to a banker at any Wells Fargo branch.

What is 22981 text? ›

According to Wells Fargo, some of the phone numbers they will commonly use to reach their customers include the short codes 93557, 93733, 93729, 93767, or 22981.

What does a virtual banking assistant do? ›

Types of Virtual Banking Assistants

Customer Service Chatbots: These AI-powered chatbots handle customer inquiries, provide information, and assist with basic transactions. Voice-Activated Assistants: These assistants respond to voice commands, making them suitable for hands-free interactions.

What does a virtual customer assistant do? ›

While the tasks performed by Customer Support Virtual Assistant differ based on the business they work for, some of the customer service tasks they can carry out are as follows: Answering phone calls. Handling customer queries. Resolving customer complaints.

How do virtual assistants make money? ›

You can better target potential clients and earn jobs by knowing beforehand what tasks you can and are willing to perform. Besides identifying your services, you should also determine your fees. Some virtual assistants charge hourly, daily or weekly rates, while others get paid per task completed.

Is virtual assistant a call center? ›

Virtual assistant call center services are more than just a telephone answering service. Businesses often hire virtual assistants to improve their customer engagement, especially because hiring an entire team of people or even just one employee to handle this task full-time would be costly and labor-intensive.

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