SIS Login Help | University Registrar | Case Western Reserve University (2024)

I am a new student and cannot log in

Have you activated your CWRU Network ID?

• If you haven't:
  • Activate your CWRUNetwork IDnow, or
  • Call the CWRUhelp desk at 216.368.4357. They are available 24/7.
• If you are unsure:
  • Use theID Check Wizardto determine if your network ID is active and ready to use.
• If you have:
  • Ensure you are entering your CWRUNetwork ID in alllowercase as your User ID and do not add "@case.edu".
  • If you have forgotten your passphrase, you can reset it using the passphrase reset tool.
  • Clear your browser's cache and restart your browser. For assistance, seeClearing Your Cache.

If you are a new student it's possible thatyour admitting school has not yet entered your student record into SIS. If you do not have a student record in SIS, then you will not have an account.

See the table below to determineif the scheduled time to activate you as a matriculated student has arrived. Ifyour date has passed, pleasecontact your admitting school. Once your record has been updated, an account will be created for you overnight and you'll be able to login the next day using your CWRUNetwork ID (all lowercase) and the associated passphrase.

I am a new faculty member and cannot log in

I am a new staff member and cannot log in

I am a former student and cannot log in

Only students who attended from Summer 2008 to presenthave access to SIS.

If you attended Summer 2008 to present, but have forgotten your passphrase, you can reset it using the passphrase reset tool.

If you attended prior to Summer 2008, you will not have access.

See Request a Transcriptfor transcript ordering options.

For all other inquires,please contactregistrar@case.edu. Be sure to include your CWRUNetwork ID and anexplanation of the issue you are experiencing.

I am an authorized user and cannot login

• Ensure you are entering your User ID in all uppercase.
• Try copying and pasting the temporary password from the email starting on the first character after "Your new Temporary Password is " not including the space after "is".
• After logging in with your temporary password, be sure your new password is less than 32 characters in length.

If you have forgotten your password, please contact your student and request that they reset your password.Once reset, you will receive an email with a new temporary password allowing you to login and change your passphrase.

Students should see Manage Authorized Users for instructions.

I am not new to the university or otherwise cannot log in

If you are not new the university and have logged into SIS in the past, you may be having difficulty because:

• Your passphrase has expired. This is the passphrase associated with your CWRUnet ID. If your passphrase has expired, you will also not be able to access CWRUemail or other online services.Reset your passphrase.
• You are not entering your user ID in lowercase letters or you are entering your entire email address. Be sure you are entering your user ID inlowercase lettersonly and that you are not adding @case.edu (e.g., abc123).
• You are using an old URL.Please use case.edu/sis.
• You have not activated your CWRUNetwork ID. In order to gain access to CWRU's online services, including SIS, you must have an active CWRUnet ID.Activate your account.
• You need to clear yourbrowser's cache and restart your browser. For assistance, seeClearing Your Cache.